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✦ Legal

Privacy Policy

Last updated: July 20, 2026

VendorVille Technologies Limited ("VendorVille," "we," "us," or "our") operates a platform that helps Nigerian online vendors manage inventory, orders, payments, and storefronts. This Privacy Policy explains what information we collect, how we use it, and the choices you have whether you're a vendor using our dashboard or a customer ordering from a vendor's storefront.

1. Information We Collect

1.1 Vendor Accounts

When you sign up as a vendor, we collect your name, email address, phone number, business details (name, address, category, logo, premises photos), country and timezone, and a hashed password and transaction PIN. We never store your password or PIN in plain text.

1.2 Customer Orders

When you place an order through a vendor's storefront with or without creating a customer account we collect your name, phone number, delivery address, and optionally your email. This information is shared with the vendor you're ordering from so they can fulfill your order.

1.3 Payment Information

Payments are processed by Paystack, a licensed payment processor. VendorVille does not store your card details, bank account numbers, or other sensitive payment credentials these are handled directly by Paystack under their own security standards and privacy practices.

1.4 Usage Data

We automatically collect certain technical information when you use VendorVille, including IP address, browser type, device information, and pages visited, to help us maintain security and improve the platform.

2. How We Use Your Information

  • To create and manage your vendor or customer account
  • To process orders, payments, and withdrawals
  • To send transactional notifications via email, SMS, or WhatsApp (e.g. order confirmations, payment receipts, low-stock alerts)
  • To display your business storefront to customers, if you set your business to "Public"
  • To detect and prevent fraud, abuse, and security incidents
  • To comply with legal obligations, including those under the Nigeria Data Protection Act (NDPA)

3. Third-Party Service Providers

We work with the following third parties to operate VendorVille. Each processes a limited set of your data solely to provide their respective service:

  • Paystack : payment processing, bank transfers, and wallet transactions
  • Cloudinary: secure storage and delivery of uploaded images (logos, product photos, premises photos)
  • Neon: our database infrastructure provider
  • Termii: SMS and WhatsApp delivery for order and account notifications
  • Resend: transactional email delivery

We do not sell your personal information to third parties, and we do not share it for advertising purposes.

4. Data Retention

We retain your account and transaction data for as long as your account is active, and for a reasonable period afterward to comply with legal, tax, and accounting obligations. You may request deletion of your account at any time, subject to these retention requirements.

5. Your Rights

Under the Nigeria Data Protection Act (NDPA) and applicable data protection law, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate or incomplete data
  • Request deletion of your data, subject to legal retention requirements
  • Object to certain processing of your data
  • Withdraw consent where processing is based on consent

To exercise any of these rights, contact us at the details below.

6. Data Security

We use industry-standard security measures, including encrypted connections (HTTPS), hashed passwords, and access controls, to protect your information. No system is completely secure, but we work to continuously improve our safeguards.

7. Children's Privacy

VendorVille is not directed at individuals under the age of 18. We do not knowingly collect personal information from minors.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We'll notify you of material changes by posting the updated policy on this page with a new "Last updated" date.

9. Contact Us

If you have questions about this Privacy Policy or how we handle your data, contact us at:

VendorVille Technologies Limited
123 Market Avenue, Enugu, Nigeria
Phone: +234 903 935 4723

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